Returns & Exchanges

At Cleansing, we want you to be completely satisfied with your beauty routine, which is why we offer a 30-day window for returns on all products. If a formula isn't the right fit for your skin, our seamless return process ensures a quick resolution.

1

Initiate Your Request

Log into your account portal or use our order tracker to select the items you wish to return and provide a brief reason for the feedback.

2

Print Your Label

Once approved, a prepaid shipping label will be sent to your email address; simply print it and attach it to your original packaging.

3

Package and Ship

Ensure the products are securely packed to prevent damage during transit and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our quality team inspects the returned items, your refund will be processed back to your original payment method within 5–7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing