Frequently Asked Questions

Everything you need to know about your journey to glowing skin.

Are Cleansing products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive and reactive skin.

How long does shipping typically take?

We process orders within 24-48 hours. Standard shipping usually takes 3-5 business days within the continental US, while international shipping can take 7-14 days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, even if it has been opened.

Are your products vegan and cruelty-free?

Absolutely. Cleansing is committed to ethical beauty; all our products are 100% vegan and we never test on animals at any stage of production.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.